How do I order products in your website?
Just click on Search/View/Order in our left banner. From there either fill in the actual Catalog code or scroll down for the box that searches by Catalog description. Once on that products page you will see further product information and the option to put this item in your "Shopping Cart".
What are the shipping charges for my order?
On domestic orders, if you request surface shipping (Parcel Post, UPS ground) for your order, then our standard freight chart will apply. This freight chart can be found on either the "HOW TO ORDER" page or the "POLICIES" page. If you request other than surface (Domestic or International) such as (AirMail, UPS next day, two day, three day, or Federal Express, DHL , UPS International etc.) you can either supply your account number to charge this to, or we will send it out on ours and add only the actual charge for the shipment to your order amount.
When will my order ship?
Orders received Monday through Thursday before 1:00 PM Pacific Time are usually shipped that same day. However, on occasion due to certain production factors it may take an extra day or two to ship your order. Any order received after 1:00 PM on Thursday or anytime Friday or on the weekend, will usually be shipped the following business day (with the same exception as noted above).
How do I return something?
As stated on our Policies page, we do not accept returns or exchanges unless the items were received damaged. Then, please keep all outer cartons (for shipping company inspection) and contact us for immediate replacement.
Why don't I see a submit button at the end of the ordering process?
There should be a submit button underneath the total amount of your order on the confirmation page. If you do not see this button, it is possible the system is telling you at the top of the page to "Correct your billing and shipping information". Click on that at the top of the page, taking you back to the billing and shipping info page. Make any corrections, continue down to the bottom of the page and click on the continue button. This should get you back to the confirmation page complete with the submit button. Click on the submit button and you should then see the final order page complete with an order reference number.