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ORDER INFORMATION

Because PLASTRUCT's Product Line consists of over 4500 different Model Parts, we cannot expect any one Dealer to stock the entire range of Products. Therefore, we offer direct Mail Order service for consumers, dealers and professionals alike.

However, please see your local PLASTRUCT Dealer first. If they cannot help you, you may order direct for prompt service.


How To Order
Start by clicking the "Search/View/Order" button on the left banner. From this page you may key in a specific catalog code or UPC code for the item you're looking for. If you don't know the codes you can also scroll down and use the description box. You will either be sent to the products page or a lists of items to choose from. Once your are on the product page of an item you'd like to purchase, simply key in an amount and click the "add to shopping cart". Your shopping cart holds items until you're ready to "checkout". You can continue shopping or go on to the checkout process. When you're satisfied with your purchases click on "checkout" At that time you will be asked to provide some information on a secure page. You will have a chance to review your order. When your finished, "submit your order." Now your items have officially been "purchased". The order will be assigned an order number for reference and you will be sent a confirming email.



Ordering by Mail, Phone or Fax
Use our Order Forms (or a plain sheet of paper) for convenient mail-in ordering. Please see the shipping chart below for your mail-in order shipping fee. Please note; this chart is for domestic shipments only. When ordering by mail, you may pay by Personal Check, Money Order, C.O.D. or Credit Card. If paying C.O.D. an $12.00 fee will by applied.

You may also order by Phone or Fax. Our Toll Free Order Line is (800) 666-7015, between 8:00 AM and 3:00 PM Pacific Time.

When ordering, please provide the following information:

Name
Street Address
City, State & Zip Code
Phone Number and email
Part Code / Scale / Length / Quantity / Price.



Returns
It is our policy not to accept returns unless the goods are defective or were incorrectly shipped. If that is the case, please contact us via e-mail or phone (800-666-7015) to notify us of the error and to arrange return.

Backorders
In the rare occasion we run into a backorder situation with an item, we do not hold your whole order. We ship all items available, then ship (surface at no charge), the backordered item when it becomes available.

Prices

All prices are U.S. currency.
Prices subject to change without notice.



PLASTRUCT, INC.
1020 South Wallace Place
City of Industry, CA 91748
Phone:  626.912.7016
Fax:  626.965.2036
Toll Free:  800.666.7015

  Credit Cards
We accept Visa and MasterCard only. For your security, any credit card information submitted when purchasing via our online store is processed automatically through a secure site and cannot be accessed by any employee of this company.


Terms
Minimum Merchandise Order is $20.00. For Domestic Mail Orders, add appropriate Shipping, Insurance and Handling charges found in the Table below.

California residents add appropriate Sales Tax. Plastruct does not collect out of California Sales Tax.

C.O.D. shipments are payable by Cashiers Check only. A C.O.D. Fee of $12.00 will be added.

We do not ship on open account.


Shipping
Orders received Monday through Thursday prior to 1:00 PM usually ship the same day. However, on occasion due to certain production factors it may take an extra day or two to ship your order. Any orders received after 1:00 PM or on Friday and the weekend, usually ship the following business day (with the same exception as noted above). Orders are shipped by UPS ground (unless otherwise requested) and will be charged per the shipping chart below. For any order requesting other than ground shipping, those charges will be calculated once order ships and a secondary charge to your credit card will be done for that shipping cost.

Please provide a street address for shipping.


Domestic Surface
Shipping & Handling
Charges

 ORDER VALUE
 CHARGE
 $20.00 - 49.99
$ 9.00
  $50.00 - 79.99
 $10.00
  $80.00 - 99.99
$12.00
 $100.00 & Over
$15.00


We generate our shipping labels from the information you, the customer provides, so if you give an incorrect or incomplete address and your package is returned to us, you will be charged the additional shipping to have the order re-shipped. If you contact us after your order has been placed regarding an incorrect shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your order has shipped, any corrections to the shipping address may not be possible or if we are charged (UPS currently charges approximately $12.00) to have the address corrected, you will be charged those additional costs as well. So please take care when listing your shipping address.

We are not responsible for any lost package that was incorrectly addressed due to customer error.


International

Please click here for Information on International orders.


Copyright © 1999-2011
PLASTRUCT, INC.
All Rights Reserved