Policies and Procedures
Our minimum merchandise purchase is $20.00 (prior to shipping and tax). California residents will have the appropriate Sales Tax added. We do not collect out of California sales tax.
Orders received Monday through Thursday prior to 1:00 PM Pacific Time are usually shipped that same day. However, on occasion, due to certain production factors it may take an extra business day or two to ship your order. Any order received after 1:00 PM or on Friday and the weekend, will usually be shipped the following business day.
We generate our shipping labels from the information you, the customer provides, so if you give an incorrect or incomplete address and your package is returned to us, you will be charged for the additional shipping to have the order re-shipped. If you contact us after your order has been placed regarding an incorrect shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your order has shipped, any corrections to the shipping address may not be possible or if we are charged (UPS currently charges approximately $13.00) to have the address corrected or it is automatically correctly by UPS and delivered, you will be charged those additional costs as well. So please take care when listing your shipping address.
We are not responsible for any lost package that was incorrectly addressed due to customer error.
It is our policy not to accept returns unless the goods are defective or were incorrectly shipped. If that is the case, please contact us via email or phone (626-912-7016 or 800-666-7015) to notify us of the error and to arrange return.
All prices listed are U.S. currency. Prices are subject to change without notice. We currently only accept Visa and MasterCard for payment.